The problem
Most “chatbots” dump FAQs and stall. Callers repeat themselves. Chat sits in a widget nobody staffs. The channel exists; the work does not finish.
How Forklabs approaches it
We map the top intents from real transcripts, connect retrieval and tools (orders, tickets, slots), add interruption handling for voice, and define when a human must take over.
What done looks like
- First-contact resolution on the intents you choose
- Transcripts that land in the CRM, not a side database
- Language and accent coverage you actually need
