Process

Four steps. One metric of done.

Borrowed in spirit from a product-agency cadence — concept, design, prototype, handover — rewritten for systems that have to run on Monday.

Discover

Jobs, systems, and the metric that means the work is done. We leave with a written problem, not a mood board.

Architecture, data, and the human gates. Interfaces stay quiet; the model of the work is the product.

Thin vertical slices in production-like environments. Eval sets and load stories sit next to the feature, not after it.

Handover, runbooks, and a cadence. Launch is when we start watching the metric we named in week one.

Tell us the job to be done. We reply with a written plan — architecture, timeline, and what done looks like.